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Lead Installation Technician

Department: Integration & Engineering

Full Time/Part Time: Full Time

Reports To: Manager of Integration & Engineering

Status: Non Exempt


Under the direction of the Field Manager, the Lead AV Technician shall be the primary field contact for corporate, educational, gaming, sports, and broadcast clients. In addition to performing installation duties, he or she shall be the point person in the field for crew delegation, client communication, installation standards, configuration and training.

Essential Duties and Responsibilities: 
  • Efficiently pull, terminate, label, and test cabling between audio, video, data, and control equipment.
  • Correctly and safely mount, test and calibrate equipment including projectors, screens, monitors, cameras and speakers.
  • Correctly configure and set up equipment per spec or drawings.
  • Delegate tasks as appropriate to other technicians on a specific job.
  • Proactively identify areas of concern in a system design related to equipment integration and end-user functionality needs.
  • Communicate with the client, project manager, salesperson, and engineer with status updates, issues, and suggestions, attending job progress meetings as necessary.
  • Compile system check out testing paperwork, and perform system tests to verify proper functionality.
  • Perform training on system operation for clients. Train and mentor other technicians on equipment wiring and operation.
  • Work with subcontractors and/or third parties as necessary.
  • Identify integration inefficiencies and propose solutions.
  • Some programming of equipment and systems.
  • Other duties may be assigned
Job Requirements:
  • 2-5 years  AV experience
  • Up to 75% travel, sometimes on a last-minute basis.
  • Occasional night and evening work.
  • Must be able to climb ladders up to 20’ tall and lift up to 60 lbs.
  • Must be able to work in small spaces and on uneven surfaces.
  • Must maintain CTS and PLT certification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Solid written and verbal communication skills
  • Understanding of video, audio, and control connectors and cabling
  • Ability to solder
  • Ability to read schematic drawings
  • Solid knowledge of programming systems and interfaces and equipment configuration.
  • Solid logistical and analytical skills
  • Excellent understanding of analog and digital audio and video signals, control protocols and systems, computer networking and proper wiring and termination techniques
  • Ability to read CAD documents
  • Ability to program a variety of different processor/controller type systems including audio, video, and CCTV.

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Leadership – Exhibits confidence in self and others; Inspires and motivates other to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reason for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.


High school diploma or equivalent.  Two year technical degree in low voltage electronics and/or networking or related work experience preferred.

Certificates and Licenses:
  • Must possess a valid driver’s license.
  • Must maintain CTS and PLT certifications.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20’ tall and be able to work in small spaces and on uneven surfaces.  The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.