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Field Manager (Technology Installation Operations)

The Field Manager (Technology Installation Operations) is responsible for leading the Field Team to execute solution implementation with a high level of excellence. This is done by managing the team to expected outcomes, checking work in the field, developing and demanding performance to standards while maintaining client satisfaction.

Excellence in the field is created through executing the daily, weekly and monthly workload on the schedule dictated by the PMO. The work must be done accurately and without rework caused by poor workmanship. The work must be done to the satisfaction of the client and exceed the minimum quality standards set by Alpha Video.

Job Duties:
Specific duties include:
• Staff Management and Development
Provide overall leadership for the Field Team
Be the communication conduit between other departments and the Field Team
Manage department budget
Work with staff to formulate development plans
Manage staff performance
Mentor staff to be engaged in creating excellence for the company and for clients
Interview, Hire, Promote, Recognize, PIP Field Team

• Quality Assurance
Travel to installation sites to ensure quality (up to 75% out of the office)
Continually revise quality and installation standards
Test staff ability to perform to standards
Implement programs to train staff to standards and improve skills matrix of staff as needed
Keep current on industry best practices and new concepts to create higher quality and more efficient outcomes

• Field Team Preparedness
Ensure all tools and materials are available and ready for work at the start of each day
Manage the team to keep up the organization and cleanliness of the tech and build areas
Ensure company vehicles are maintained, stocked and ready for work
Continually set up team for success by creating improved processes for preparation

• Relationships
Work with Resource Manager to provide appropriately skilled workers to align with job needs
Work with Resource Manager to set expectations for and evaluate subcontractors
Work with Resource Manager to develop a subcontractor pool that exceeds Alpha standards
Work with Resource Manager to schedule training times when staff is not on field work
Work with Engineering to ensure installation alignment to system expectations

Job Requirements:
• Up to 60% travel
• Occasional night and weekend work

Qualifications:
• 3+ years of successful experience leading a field installation team in the Broadcast Video and Audio Visual industry.
• Experience managing and facilitating quality improvement projects
• Successful experience in managing to greater performance and increased efficiency
• Previous experience in developing continuous learning cultures
• Demonstrated leadership skills
• Clear communication ability

Education/Experience:
• Greater consideration will be given to those that possess a Bachelor degree in business or trade degree in related field
• Industry certifications strongly advised