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Project Management

Job Description:

The Project Manager plays a critical role in planning, scheduling, monitoring and executing assigned projects to a wide range of customers. The primary job responsibilities of the Project Manager are to thoroughly understand the scope, schedule, budget, and conditions of satisfaction for a project. The Project Manager is responsibe for scheduling resources, monitoring task completion, serving as the day to day point of contact for business stakeholders, and managing stakeholder expectations to ensure the project delivers the agreed upon scope within budget and on-time.

This customer facing role requires strong communication skills and expectation management. The Project Manager will be expected to manage the customer relationship from contract signature through to execution and handover to Technical Support. The role requires an understanding of structured project delivery methodologies, vendor management, and customer management in challenging environments. The Project Manager will be required to drive project activities remotely. However, he/she will be expected to travel as necessary to meet business needs, sometimes at short notice.

Job Duties:

Specific duties include:

•Write statements of work

•Facilitate successful project definition, planning, budgeting, scheduling, resourcing, and lead high performance project teams

•Manage projects within scope, quality, time, and cost constraints with minimal oversight
•Create and execute project schedules and revise as appropriate to meet changing needs and project demands
•Manage day-to-day project team activities and stakeholder communications
•Effectively apply project management methodology and enforce project processes and standards accordingly
•Identify project resource needs, obtain necessary resources, define project team roles, and ensure healthy team dynamics
•Form strong project teams by proactively leading, coaching, and motivating team members, facilitating relationship building among team members, and identifying and resolving conflict
•Coordinate the efforts of team members from multiple groups into a coordinated project effort
•Provide overall management direction for project and be accountable for project results
•Ensure project documents are complete, current, and stored appropriately
•Manage project schedule and budget against baseline
•Effectively manage project scope by ensuring any changes are documented and approved through the change control process
•Proactively identify project issues and risks and create successful action plans for resolving issues and mitigating risks; minimize project exposure and risk
•Resolve and/or escalate issues and risks in a timely fashion
•Track and report on project milestones and provide status reports to management, project team, and other project stakeholders
•Effectively facilitate Lessons Learned sessions after project delivery in order to identify successful and unsuccessful project elements
•Proactively set and manage project stakeholder expectations
•Build strong relationships with customers and develop a deep understanding of their objectives
•Continually seek opportunities to increase customer satisfaction and strengthen stakeholder relationships
•Communicate effectively with customers to identify needs and evaluate alternative business solutions as appropriate
•Facilitating open communications and manage meetings that foster a collaborative environment between internal, customer and third party project team members
•Collaborate with project management leadership to continually improve delivery practices
•Other duties as assigned and deemed appropriate

Job Requirements:
•Up to 25% travel
•Occasional night and evening work

Qualifications:
•3+ years of experience working in Project Manager
•2+ years of experience working as a Project Manager in software deployment or information technology
•Expert written and verbal communicator
•Extremely detail oriented and process driven
•Exceptional organization, meeting management and presentation skills
•Ability to effectively prioritize, especially when interfacing with multiple people
•Self-motivated, able to apply best practices and to contribute to continual improvement initiatives
•Problem solving and prioritization abilities to focus on core deliverables to keep projects on track
•Ability to learn new software systems
•Expert Microsoft Project skills
•Visio Experience, including creation and reading
•Experience in Tracking Project Financials – estimation, budgeting, tracking, cost containment, project P&L reporting

Education/Experience:

•Bachelor degree in business or related field

•Project management certification preferred

•Quality improvement training or experience preferred

•Experience managing implementation projects that require a high degree of coordination

•Familiarity with PMO delivery frameworks and experience using PPM tools